Shipping FAQ

We’re here to answer all your shipping-related questions and ensure a smooth delivery experience.

1. How do you ship your products?

We partner with some of the most trusted courier companies to ensure safe and reliable delivery of your orders. Our courier partners include:

• Xpressbees
• Delhivery
• Ecomexpress
• Ekart Logistics
• DTDC
• Abhilaya

2. How soon do you ship my order?

We prioritize processing your orders quickly and efficiently. Here’s how it works:

• Within 24 hours, we verify your order details for accuracy, including your address and contact information.
• Once verified, your package is packed and handed over to our courier partner.
• A tracking link will be shared with you within 24 hours of creating the shipment.
• You can track your package live, and delivery will occur as per the courier’s estimated date.

3. Can you guarantee delivery time?

• Pan India Locations: Delivery typically takes 3 to 7 working days, depending on your location.

4. What do you mean by working day?

Working days are Monday to Saturday, excluding:

• National holidays
• Election days
• Local holidays
• Natural Disasters
  
• Local Disturbances

5. Do you provide open box delivery?

Due to the affordability of our products, we currently do not offer open box delivery.

6. I need urgent delivery tomorrow. Can you deliver?

• we cannot accommodate next-day delivery requests at this time.

7. My parcel is delayed according to the courier tracking. What should I do?

We sincerely apologize for any delay. Please contact us via WhatsApp chat, and we will immediately raise a ticket with the courier company to expedite your delivery.

We would request you to have patience in case of delayed deliveries, as it is out of our hands. We depend on local 3rd party courier company for our parcel deliveries. In case of delay we can co-ordinate with courier company to expedite the delivery. 

8. My parcel is delayed according to the courier tracking. can I cancel the order?

We sincerely apologize for any delay. Please contact us via WhatsApp chat, and we will immediately raise a ticket with the courier company to expedite your delivery.

In case of prepaid order if parcel is returned to us because of "Customer not accepted" issues, we will deduct return shipping charges for the parcel and refund the balance amount. 

If you have further questions, don’t hesitate to reach out to us! We're here to help. 🚚✨