Return Policy

Return Policy

How To cancel an order:

All orders placed on sarava.in are dispatched within 24 hours. Buyer can cancel order if order is not shipped. Once shipped order cannot be cancelled.

Damaged on arrival:

We take full responsibility for damaged items. We need PARCEL OPENING VIDEO as soon as you receive the product, to honor damaged on arrival claims. Also claim has to be raised with 24 hours of receiving the parcel. In case claim is raised post this period we cannot honor such claims.
As soon as you receive the parcel, please take a package opening video, if it is damaged, please send us a message on Whatsapp +918097995159 or email sales@sarava.in.
Once we receive your claim, we will arrange pickup and replace the damaged product with new product at our cost

Faulty manufacturing or broken after use (What is your warranty):

We offer 15 days warranty on all our products. Warranty covers manufacturing defects only. In case of physical damage or misuse of the product the warranty is voided.
in case of manufacturing defects, we will arrange pickup and replace the same at our cost, within 7 working days of complaint bein approved by our official customer chat support.
Please Whatsapp us on +918097995159 regarding any such claims and we will do the needful.

They changed their mind:

We do offer refunds in case buyer has changed their mind, this is covered by this scenario

Order is not dispatched: in this case we will refund 100% of the order value to the buyer. This policy does not apply to custom made items.

For an exchange:

We do not offer exchanges for products that have been delivered.

Or its a wrong product:

We take full responsibility in case a wrong product has been delivered to you. We need PARCEL OPENING VIDEO as soon as you receive the product, to honors wrong product delivered claims. Also claim has to be raised with 24 hours of receiving the parcel. In case claim is raised post this period we cannot honour such claims.
As soon as you receive the parcel, please take a package opening video, if it is damaged, please send us a message on whatsapp +918097995159 or email sales@sarava.in.
Once we receive your claim, we will arrange pickup and replace the damaged product with new product at our cost,

PLEASE NOTE: FOR ANY ISSUES NOT LISTED ABOVE PLEASE MESSAGE US ON OUR FRIENDLY CUSTOMER SUPPORT NUMBER +918097995159 OR EMAIL US ON sales@sarava.in AND WE WILL RESOLVE YOUR QUERY ASAP.

Our Contact Details :

Website : sarava.in

Company name: Hojo Enterprises

Address: Shop G7 , Ground floor, The Galleria, Yogi Chowk, Surat - 395010 Gujarat, India

Email: sales@sarava.in

Contact form: https://sarava.in/pages/contact

Whatsapp Chat: +91 8097995159

Opening hours:

Monday to Saturday (09:00AM - 06:00 PM) (Whatsapp Chat and E-mail)

For alternative contact options, click here!

GST number: 24AGVPS7263C1ZZ